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ShippedOrbitOps (B2B SaaS)
OrbitOps Support Agent
An autonomous support agent that resolves tier-1 tickets end to end, cutting first-response time from hours to seconds.
68%Tickets auto-resolved
4h → <1minFirst response time
The problem
OrbitOps' support team was drowning in repetitive tier-1 tickets — password resets, billing questions, basic config — leaving little time for real escalations.
The solution
Built a Claude-powered agent with tool access to their billing API, internal docs, and ticketing system. The agent triages, resolves, or escalates with full context, and logs every action for review.
The result
68% of incoming tickets now resolve without a human touching them, and average first-response time dropped from 4 hours to under a minute.
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