OrbitOps Support Agent
OrbitOps (B2B SaaS)
An autonomous support agent that resolves tier-1 tickets end to end, cutting first-response time from hours to seconds.
Freelance developer working across full-stack web apps, AI agents, and AI-powered applications — one person owning design, build, and deploy, so nothing gets lost in handoffs.
Pick the lane that fits, or combine them — most projects end up touching all three.
A few projects that shipped to real users and real production traffic.
OrbitOps (B2B SaaS)
An autonomous support agent that resolves tier-1 tickets end to end, cutting first-response time from hours to seconds.
FieldNote (Logistics)
A real-time operations dashboard replacing a stack of spreadsheets for a 40-person logistics team.
DocMind (LegalTech)
A RAG-based copilot letting a legal team query thousands of internal contracts in plain English.
Not a list of everything I have touched — these are the tools I reach for on real projects, and the depth I bring to each.
Interfaces that stay fast and accessible as the product grows.
APIs, schemas and jobs designed to survive real traffic.
Agents and LLM features built with evals, not vibes.
Shipping, observing and keeping it online afterwards.
Five real stages — you know exactly where a project stands at every point.
A working call to understand the real problem, constraints, and what success looks like — before any code gets written.
A scoped plan: architecture, interface direction, and a timeline you can hold me to.
Weekly check-ins with a live preview URL, so you're watching it get built instead of waiting for a reveal.
Deployed to production with monitoring in place, not just handed off and forgotten.
A defined support window after launch, plus optional retainers for ongoing work.
Six engagements, six people who agreed to put their name to it.
“We had been quoted three months by two agencies. Bhanupratap scoped it honestly, shipped in five weeks, and the support agent he built now handles most of our inbound tickets without anyone watching it.”
“The best part was not needing to explain the same thing twice. One person held the design, the backend and the deploy, so nothing got lost between people. Our dispatch team stopped fighting spreadsheets in week two.”
“Our associates were sceptical of anything AI-shaped. He built it so every answer links back to the source clause, which is exactly the thing that made them trust it. Research time is down roughly 70%.”
“Clear communication, no jargon, and he pushed back when a feature we asked for was a bad idea. That is worth more than the code. The site scores 100 on Lighthouse and still looks like ours.”
“He inherited a codebase two contractors had already abandoned, audited it in three days, and told us plainly what to keep and what to bin. We shipped the rebuild ahead of the original deadline.”
“Reliable in the way you only appreciate later. Six months post-launch, nothing has broken, and when I email with a question I get an answer the same day.”
I take on a small number of projects at a time so each one gets proper attention. If the timing works, the next step is a 30-minute call — no pitch deck, just questions.
Occasional posts on shipping AI systems, keeping sites fast, and running freelance work like a business.
Still unsure about something? Send it over — a straight answer costs nothing.
A focused marketing site takes about two weeks. A full web product usually runs four to six weeks, and AI systems start at six. You get a dated milestone plan after the discovery call, and I hold to it.
A 30-minute call, a written scope within two working days, and a price you can plan around. Within 12 hours reply, every time.